Desktop and Systems Administrator Intern
Exo Imaging
We are taking medical imaging where you never thought it could go - everywhere. We're aiming to build a future healthcare system that's unconstrained by the four walls of a hospital and engineered for a world where providers can see into every patient immediately. We are building an affordable handheld ultrasound device and workflow platform for a new era of medical care.
Desktop and Systems Administrator - Intern
Job Summary:
As a Desktop and Systems Administrator intern, your crucial roles are in supporting the organization's IT infrastructure and providing technical assistance to employees. You will have the opportunity to gain hands-on experience in both desktop support and system administration tasks. This position is fully onsite at our Santa Clara office.
Job Responsibilities:
- Provide technical support: Assist end-users with troubleshooting hardware, software, and network issues, both in person and remotely. Respond to support requests promptly and ensure timely resolution of problems to minimize downtime.
- Install and configure hardware and software: Set up and deploy computers, printers, and other peripheral devices. Install and configure operating systems, software applications, and updates following established procedures.
- Maintain and troubleshoot systems: Monitor system performance and identify potential issues. Perform routine maintenance tasks, such as system backups, security updates, and patch installations. Troubleshoot and resolve system-related problems to ensure optimal performance and reliability.
- User account management: Create, modify, and deactivate user accounts in accordance with company policies. Manage access rights and permissions for various systems and applications.
- Assist with network administration: Support the network team in maintaining network infrastructure, including switches, routers, and firewalls. Assist in troubleshooting network connectivity issues and participate in network maintenance activities.
- Documentation and knowledge sharing: Maintain accurate records of support requests, incidents, and resolutions. Contribute to the knowledge base by documenting troubleshooting procedures and solutions for common issues.
- Provide training and guidance: Assist in training users on software applications and IT best practices. Offer guidance and technical assistance to colleagues to enhance their understanding and efficient use of technology.
- Stay updated with technology trends: Keep abreast of emerging technologies, industry best practices, and security threats. Continuously expand your technical knowledge and skills through self-learning and training opportunities.
Education/Experience Requirements:
- Currently pursuing a degree in Information Technology, Computer Science, Software Programming or a related field (preferably in your Senior year of college). Also accepting recent graduates.
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with operating systems (e.g., Windows, macOS, Linux, iOS, Android) and productivity software (e.g., Microsoft Office, G Suite).
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies and processes.
Like what you see? Apply and join our team! We recently secured $220M in our Series C funding round and we're rapidly growing our team.
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