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Client Services and System Administration



IT, Customer Service
Santa Clara, CA, USA
Posted on Thursday, December 14, 2023

We are taking medical imaging where you never thought it could go - everywhere. We're aiming to build a future healthcare system that's unconstrained by the four walls of a hospital and engineered for a world where providers can see into every patient immediately. We are building an affordable handheld ultrasound device and workflow platform for a new era of medical care.

Job Summary

This is a hybrid IT role supporting IT client services and system administration. For client services, you will handle tickets and make sure end users’ requests and incidents are addressed timely. As a system administrator you will be responsible for the effective and efficient management, maintenance, and support of an organization's IT infrastructure. This position plays a critical role in optimizing IT resources, troubleshooting issues, and implementing solutions to enhance overall system performance and reliability.

Key Responsibilities:

System Installation and Configuration

  • Install, configure, and maintain server hardware, operating systems, and software applications.
  • Ensure proper integration and compatibility of new systems with existing infrastructure.
  • Configure and maintain Windows Server, RHEL, CentOS, NIS, and EDA tools simulation environment.

Network Administration

  • Monitor network performance, troubleshoot connectivity issues, and implement necessary adjustments.
  • Manage network devices, such as Cisco Meraki routers and switches, Palo Alto Network firewalls and VPN.

Security and Data Protection

  • Implement and maintain security measures to protect systems, networks, and data.
  • Conduct regular security audits and updates to mitigate vulnerabilities.
  • Deploy and maintain SSO/MFA, MDM and end-point protection systems such as Okta, Intune, Crowdstrike, Proofpoint, ABM, etc.

Backup and Disaster Recovery

  • Manage backup and recovery to safeguard critical data.
  • Test and update disaster recovery plans to ensure business continuity in the event of system failures.
  • Maintain data backup systems such as NetVault, Druva, and Veeam

Patch Management

  • Monitor and apply software updates, patches, and security fixes to maintain system integrity using ManageEngine.
  • Schedule and execute maintenance tasks to minimize downtime.

Monitoring and Performance Optimization

  • Monitor system performance, analyze logs, and implement solutions to optimize efficiency with systems such as ManageEngine and Zabbix
  • Identify and address potential bottlenecks or areas of improvement.

User Support

  • Provide technical support to end-users, addressing hardware and software issues.
  • Assist in the on-boarding and off-boarding process for employees, managing user accounts and access permissions.


  • Maintain comprehensive documentation for system configurations, procedures, and troubleshooting steps.
  • Keep records of hardware and software licenses to ensure compliance.

Collaboration and Communication

  • Collaborate with other IT professionals and departments to support cross-functional projects.
  • Communicate technical information effectively to non-technical stakeholders.


  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Proven experience as an IT Systems Administrator or similar role with 5 or more years of experience
  • Excellent problem-solving and troubleshooting skills.
  • Willingness to work tickets and support end users’ requests and incidents.
  • Effective communication and interpersonal skills.

Candidate must have knowledge and practical experience in the followings:

  • Microsoft solutions (Windows Server, Active Directory, O365, IIS, Sharepoint, etc)
  • Linux, Apache, NIS
  • Netapp storage, Druva, Veeam
  • Palo Alto firewall, VPN
  • Okta, SSO, SAML, MFA
  • Cisco Meraki switches and access points; networking protocols and troubleshooting
  • Collaboration tools (Slack, Smartsheet, Zoom)
  • Endpoint management and protection solutions (Crowdstrike, Intune, JamF, ManageEngine)

Like what you see? Apply and join our team! We recently secured $220M in our Series C funding round and we're rapidly growing our team.