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Client Services and System Administration

Exo

Exo

IT, Customer Service
Santa Clara, CA, USA
Posted on Thursday, December 14, 2023

We are taking medical imaging where you never thought it could go - everywhere. We're aiming to build a future healthcare system that's unconstrained by the four walls of a hospital and engineered for a world where providers can see into every patient immediately. We are building an affordable handheld ultrasound device and workflow platform for a new era of medical care.

Job Summary

This is a hybrid IT role supporting IT client services and system administration. For client services, you will handle tickets and make sure end users’ requests and incidents are addressed timely. As a system administrator you will be responsible for the effective and efficient management, maintenance, and support of an organization's IT infrastructure. This position plays a critical role in optimizing IT resources, troubleshooting issues, and implementing solutions to enhance overall system performance and reliability.

Key Responsibilities:

System Installation and Configuration

  • Install, configure, and maintain server hardware, operating systems, and software applications.
  • Ensure proper integration and compatibility of new systems with existing infrastructure.
  • Configure and maintain Windows Server, RHEL, CentOS, NIS, and EDA tools simulation environment.

Network Administration

  • Monitor network performance, troubleshoot connectivity issues, and implement necessary adjustments.
  • Manage network devices, such as Cisco Meraki routers and switches, Palo Alto Network firewalls and VPN.

Security and Data Protection

  • Implement and maintain security measures to protect systems, networks, and data.
  • Conduct regular security audits and updates to mitigate vulnerabilities.
  • Deploy and maintain SSO/MFA, MDM and end-point protection systems such as Okta, Intune, Crowdstrike, Proofpoint, ABM, etc.

Backup and Disaster Recovery

  • Manage backup and recovery to safeguard critical data.
  • Test and update disaster recovery plans to ensure business continuity in the event of system failures.
  • Maintain data backup systems such as NetVault, Druva, and Veeam

Patch Management

  • Monitor and apply software updates, patches, and security fixes to maintain system integrity using ManageEngine.
  • Schedule and execute maintenance tasks to minimize downtime.

Monitoring and Performance Optimization

  • Monitor system performance, analyze logs, and implement solutions to optimize efficiency with systems such as ManageEngine and Zabbix
  • Identify and address potential bottlenecks or areas of improvement.

User Support

  • Provide technical support to end-users, addressing hardware and software issues.
  • Assist in the on-boarding and off-boarding process for employees, managing user accounts and access permissions.

Documentation

  • Maintain comprehensive documentation for system configurations, procedures, and troubleshooting steps.
  • Keep records of hardware and software licenses to ensure compliance.

Collaboration and Communication

  • Collaborate with other IT professionals and departments to support cross-functional projects.
  • Communicate technical information effectively to non-technical stakeholders.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Proven experience as an IT Systems Administrator or similar role with 5 or more years of experience
  • Excellent problem-solving and troubleshooting skills.
  • Willingness to work tickets and support end users’ requests and incidents.
  • Effective communication and interpersonal skills.

Candidate must have knowledge and practical experience in the followings:

  • Microsoft solutions (Windows Server, Active Directory, O365, IIS, Sharepoint, etc)
  • Linux, Apache, NIS
  • Netapp storage, Druva, Veeam
  • Palo Alto firewall, VPN
  • Okta, SSO, SAML, MFA
  • Cisco Meraki switches and access points; networking protocols and troubleshooting
  • Collaboration tools (Slack, Smartsheet, Zoom)
  • Endpoint management and protection solutions (Crowdstrike, Intune, JamF, ManageEngine)

Like what you see? Apply and join our team! We recently secured $220M in our Series C funding round and we're rapidly growing our team.